Rapid Repsonse Support

We know that when an IT issue arises in your business such as a server down, your workstation not connecting or problems printing, your business can grind to a halt. Ostrich offers the right range of support services so problems can be prevented or resolved quickly, so you can feel comfortable your systems are in good hands.

Our approach to IT support

All our annual contracts include a free onsite IT infrastructure audit.
We will work with you to document:

1. Your network infrastructure, including all equipment such as firewall, switches and routers.
2. The models and serial numbers of your equipment to provide quick support in the unlikely case of failure.
3. Any business applications or databases.

And we will check your current anti-virus and spyware software to make sure they are working as expected.

We gather the information on your IT infrastructure - and store it confidentially - to provide faster and proactive support to your business.

IT Outsourcing

IT and communications services for any size of business are key to its productivity. If people are unable to use their computer applications efficiently, then the performance of the company suffers. Ostrich IT has provided IT outsourcing services to clients since 2003. More recently we have been offering support for telephone systems, so we can provide a ‘one-stop shop’ for all your technology needs. 

Outsourcing is popular for small and medium sized companies that want a variable cost model for their business, rather than the fixed costs that hiring an in-house IT department brings.

Small businesses find it difficult to justify the cost of hiring one or two technical people to support their IT needs. They also do not have the workload for a full-time person, which leads to boredom, unnecessary technical evaluations (techie playtime) and often staff retention issues.

Medium sized businesses can outsource their whole IT department to Ostrich. This means they move from a fixed cost model to variable costs, which is particularly beneficial in the current economic climate. Technical employees also benefit because they are working alongside a company which places a high level of importance in their technical development and can offer exciting new projects.

For large businesses and schools, outsourcing means that can pass the essential but mundane operations over to the outsource partner, such as network management and server operations. And they can use the outsourcer for specialised skills that they do not have in-house but occasionally need. Schools can outsource their whole IT department to Ostrich. This means they move from a fixed cost model to variable costs, which is particularly beneficial when education budgets are under pressure.

Ostrich IT offers a range of services that can be customised to meet your specific needs. If you are looking to outsource all or part of your IT support, wherever you are, or would just like to discuss how our services could benefit you, then please call us on 0845 3577573,or email us at info@ostrich.it